You win, otherwise you be taught – that’s considered one of Tennick Accountants’ inside mottos, and one which inspired the agency to place themselves within the working and enter the 2023 Xero Awards UK & Eire. For Graeme Tennick and his staff that perception paid off, with the agency taking residence the Small Agency of the 12 months award, probably the most hotly contested class of the programme.
“We aren’t new to Xero and while now we have been utilizing Xero for quite a few years now, we didn’t actually suppose we might be shortlisted, not to mention win,” mentioned Graeme Tennick, founder and Chief Affect Officer at Tennick Accountants.
“In our personal eyes, we didn’t suppose we had been doing something revolutionary or new till we crammed within the utility type,” Graeme provides. “This was when it really made us take a step again and say ‘wow’. What now we have executed during the last 12 months, which ties again a lot to the values of Xero, has been unimaginable. No matter how our utility was obtained, it made the entire staff proud simply taking a step again and reflecting.”
Within the fast-paced world of accounting and monetary administration, recognition for excellent achievements is a testomony to distinctive work and dedication. Our judges mentioned the agency has embraced digitalisation with Xero embedded in all the things they do.
“Tennick Accountants have efficiently constructed a robust basis by way of Xero, which is echoed by way of the experience that their staff gives and continues to take care of,” judges mentioned.
However it wasn’t simply Tennick Accountants’ deal with leveraging know-how that set the agency aside: “Taking over a ‘enterprise first and finance second’ strategy, they recognise the psychological struggles of enterprise house owners, placing them on the coronary heart of what they do by upskilling their staff on teaching, and specializing in psychological well being,” judges added.
The Small Agency of the 12 months award celebrates the Xero accounting or bookkeeping companions which have cracked the components for fulfillment. Tennick Accountants has executed simply this, with unwavering dedication to consumer care, modern use of know-how, and their dedication to information sharing throughout the neighborhood.
Consumer-first strategy
Tennick Accountants’ client-centric strategy to accountancy is what set the agency aside, with an actual deal with delivering distinctive customer support to assist their purchasers obtain their objectives. The staff undertook teaching {qualifications} to reinforce their understanding of their purchasers’ struggles and guarantee efficient communication. By means of this course of they’ve made it their job to know the psychological load that enterprise house owners bear and have gone the additional mile to help them.
Tennick Accountants deal with the true the explanation why their purchasers began their companies, which they add isn’t to only save tax, working it backwards into three core areas that require focus and a focus. These are then damaged down into manageable steps to assist purchasers attain their objectives.
“We make this help virtually seamless by additionally having coaching portals to higher help and information purchasers,” they added.
Embracing know-how for an enhanced service
Tennick Accountants has totally embraced know-how to achieve follow efficiencies and increase consumer service. From providing 24/7 entry to worthwhile assets, to streamlining onboarding processes, they’ve made consumer interactions seamless.
What’s extra, the agency persistently recommends Xero’s suite of merchandise, recognising it because the hub for his or her operations, and equips their staff with complete Xero coaching to remain up-to-date with the most recent options and enhancements.
Empowering purchasers and the broader neighborhood
Demonstrating a dedication to sharing information with purchasers and the broader neighborhood, the staff at Tennick present common inside coaching classes, guaranteeing their staff’s experience surpasses their purchasers’ wants. They take satisfaction in educating others about Xero, even involving work expertise people in finishing Xero certifications. As well as, they actively take part in occasions like Xerocon, contribute to promotional movies, and collaborate on psychological well being initiatives, showcasing their dedication to neighborhood help.
Kudos to Tennick Accountants
When requested how others ought to know whether or not or to not enter the Xero Awards, Graeme’s recommendation is: “Do it!”
Graeme provides: “One in every of our mottos internally is “You win otherwise you be taught” and that’s my renewed strategy to one thing like this. At the least, you’ll have the chance to take a step again and replicate on the progress made, and that which remains to be to come back.
Kudos to Tennick Accountants for all the things that you just do, and effectively executed once more!
To seek out out extra, you may go to the Tennick Accountants web site, or join on LinkedIn.