At the moment, I wish to take a second to recognise a really outstanding member of the Xero crew, Catherine Walker, aka “^OG” or “Orange Woman.”
Catherine was a part of the founding Xero crew, and after almost 17 years, is our longest-serving worker and has seen Xero develop from its humble beginnings on her eating desk in her Wellington condominium, to the worldwide firm it’s right this moment.
Catherine was an early adopter of social media enterprise communities, and spoke at our first ever Xerocon about how companies might leverage social media – one thing forward of its time. She wrote the primary Xero “consumer information” and carried out an built-in mannequin of group and customer support within the early days at Xero. The client expertise is one thing that we maintain with the utmost significance and we proceed to evolve and foster right this moment.
Catherine has made many priceless contributions to Xero over time. As many small companies know, beginning an organization means doing a little bit of all the pieces, and when Xero was being established Catherine constructed desks, purchased stationery provides, baked for crew occasions, examined the product, visited companions, hosted webinars, answered buyer tickets over the vacations, knitted jumpers for brand new infants, and a lot extra. Catherine has interacted with hundreds of consumers on-line and has been a essential advocate for them, bringing all the shopper suggestions into the proper groups. Her ardour is rooted in serving to our prospects and he or she has held many fingers – sharing numerous movies and screenshots displaying prospects the way to do issues on the Xero platform and has supported prospects of their hardest instances. OG has jumped in in any respect hours of the day and night time to assist prospects from planes, trains, park benches, grocery shops, eating places, mountain tops or at residence throughout lockdown.
Catherine was important in beginning Xero’s US operations. After establishing an workplace in an incubator in San Francisco, she later moved to New York, her dream location, and has lived there the previous 10 years in midtown Manhattan.
Catherine’s impression on Xero and our group can’t be overstated. She has been a devoted group supervisor, passionate instructor, and affected person listener for each prospects and Xero employees. Within the early days of Xero and the emergence of social media, she launched an entire new model of on-line buyer assist with the simultaneous integration of group constructing. Nothing can diminish the unbelievable contribution Catherine has made to Xero. It’s no surprise prospects have referred to her as our “Xero mum.”
OG, thanks for all the pieces you’ve got finished. As you permit the enterprise right this moment, know that your impression on Xero is famous and we want you all one of the best in your future endeavors.