- Nextiva and Simplify360 are becoming a member of forces to assist companies lower down on apps, enhance group productiveness, and ship superb experiences for his or her clients.
- Simplify360’s know-how will assist Nextiva carry its “one workspace” imaginative and prescient to market quicker.
- The acquisition expands Nextiva’s core choices to incorporate social media, status administration, reside chat, and helpdesk CRM.
Managing all of the conversations that gasoline your corporation simply acquired simpler! Nextiva has acquired Simplify360, an AI buyer expertise platform based mostly in India. Simplify360 makes use of AI and automation to assist over 5,000 world companies seamlessly ship world-class buyer help throughout a number of channels, together with electronic mail, reside chat, social media, on-line critiques, and e-commerce.
Wonderful help throughout on-line channels is now desk stakes: it’s a deciding issue for patrons when partaking with a model and expectations are solely rising. However companies are having a tough time maintaining. Groups are juggling a number of purposes, conversations are in silos, and the shopper journey is fragmented. This results in pissed off groups and sad clients.
From day one, Nextiva’s imaginative and prescient has been to carry collectively all of your conversations and collaboration instruments in a single place, from voice, textual content, electronic mail, group chat, and conferences, and the one purposes related to all of your information and contacts. Nextiva has developed the way forward for simplified enterprise communications: one platform, one workspace, zero friction.
With the addition of Simplify360’s social media, status administration, reside chat, and helpdesk CRM, Nextiva goals to change into probably the most sturdy end-to-end enterprise communications platform that permits groups to do extra and ship superb experiences for patrons alongside the best way.
Beginning right now, Nextiva clients will achieve entry to Simplify360’s choices, together with:
- Social media – All-in-one social suite for publishing, listening & extra
- Status administration – Finish-to-end evaluation administration in a single place
- Reside chat – Present real-time help to your clients
- Helpdesk CRM – Streamline buyer help with an organized and environment friendly system for managing requests and points
And the most effective half? Clients can stay up for a full integration of those options into Nextiva’s platform within the close to future.
“Our mission is to degree the taking part in subject so companies of all sizes can compete with the large tech corporations, and ship superb experiences for his or her clients and groups,” stated Tomas Gorny, Co-founder and CEO of Nextiva. “No extra time wasted toggling between a number of purposes – Nextiva retains groups productive and related with clients, colleagues and distributors from wherever they’re on this planet.”
The acquisition additionally opens the door for Nextiva to increase into the Asia-Pacific market, as we proceed to develop and help extra companies globally.
One place to handle all of it.
Simply handle, monitor, have interaction, and analyze all social media channels in ONE PLACE.