Esi Akaltun, Senior Supervisor, Buyer & Product Insights, 2023 Future Record Highlight


Editor’s Notice: The next interview includes a GreenBook Future Record honoree, Esi Akaltun. The GreenBook Future Record acknowledges management, skilled progress, private integrity, ardour, and excellence within the subsequent era of shopper insights and advertising professionals inside the first 10 years of their careers.

Introducing Esi Akaltun of Hims & Hers

Esi Akaltun is an distinctive combined technique researcher who has been efficiently delivering strategic insights for the previous 7 years on the analysis company aspect, at C House, and on the model aspect, at Hims & Hers. Esi is captivated with attempting new analysis methodologies, embarking into new analysis matters nobody has tackled earlier than, and serving to corporations make impression in industries that haven’t been touched.

She has been constructing an intent-based buyer segmentation for the group’s classes to carry to life who their prospects are and create actionable plans for every class. They discover the web site flows by means of this lens, and construct an viewers technique primarily based on this lens. The group fairly often makes use of her frameworks.

Right here’s a quote from her supervisor that describes Esi’s ardour for analysis methodologies: “Esi has mastered the best way to do shopper insights and translate it to a digital product firm – insights work is just not all the time actionable and product groups at tech startups aren’t often used to taking motion primarily based on insights work. Esi has positioned herself strategically with groups to translate advanced, emotional insights to their tactical wants in an effort to create actionable plans.”

Outdoors of insights, what are your passions and pursuits?

I really like new experiences and diving deep right into a interest for months at a time: most just lately this has been scorching yoga and browsing, although I even have life-long practices similar to taking part in the piano, ceramics and free diving. My pals typically name me an previous soul – I’ve a canine, a motorbike, and I like to cook dinner multi-course meals for hours, solely to serve the meals on plates that I’ve made. This one is extra associated to insights: I’m additionally deeply captivated with social impression and associate with native non-profits every time potential to assist with customer-centric analysis methods, similar to constructing buyer journey maps or serving to run workshops.

When do you know you wished to enter a profession in insights, and what impressed you?

Being from Turkey, a land of advanced historical past and socio-political buildings, I’ve all the time been curious in regards to the human situation and what drives us. Once I moved to the US for college, I landed in a Sociology main and fell in love with the sphere – the thought of advanced methods of people and constructing theories out of it clicked with me. I made a decision to remain in analysis, however didn’t need to decide to a single line of examine for the remainder of my life.

After conducting analysis for a suppose tank in Italy, a non-profit in Turkey, and lots of different research for my subject – producing data didn’t really feel sufficient, I wished to have the ability to have conversations round it and make change that I performed a job in. That’s after I came upon about insights — I really like that I can maintain doing analysis on completely different matters, continue learning and digging, and translating insights to a brand new language (company, advertising, engineering, you identify it) to make impression in a company. Seeing the tangible impression in prospects’ experiences is invaluable.

In the event you might return in time to once you first began your profession, what recommendation would you give to your youthful self?

For each ‘cool’ undertaking, there’s one other undertaking or function that merely doesn’t click on with you or your pursuits. Studying to see the steadiness of the 2, and staying open minded (and even having fun with!) the tasks/roles that don’t mesh effectively with you is an enormous reward. These are the moments you’ll develop probably the most. For each ‘cool’ undertaking in market analysis, there’s one other undertaking or function that merely doesn’t click on with you or your pursuits. Studying to see the steadiness of the 2, and staying open minded (and even having fun with) the tasks/roles that don’t mesh effectively with you is an enormous reward. These are the moments you’ll develop probably the most.

Inform us about any advocacy/volunteer/affiliation work you’re doing inside the trade. What points are you attempting to unravel? Why is that this work essential for the trade?

I’m captivated with social impression and I associate with non-profits who might have insights challenges, however not essentially the funds or personnel. For these organizations, I assist usher in new methods of considering and analysis processes similar to ethnographies, journey mapping, workshops and activation methods. Typically my work is within the type of consulting and conversations, different occasions I play the function of a pro-bono teammate. Earlier to Hims I labored at an company, and there I began our workplace’s non-profit consulting arm. We partnered with a neighborhood group in NY to run co-creation workshops and re-create their customer support technique.

The place do you see the way forward for insights heading within the subsequent 10 years?

It’s fascinating – as a lot as insights is such a human trade, that requires human expertise, human conversations… expertise is totally altering the trade. Now, many new insights corporations are software program corporations: providing sooner evaluation, sooner entry to shopper responses, higher knowledge visualization, higher transcription. There’s a little bit of a stress between insights professionals and rising instruments — maybe as a result of instruments should not there but or that many professionals don’t really feel snug counting on the instruments. I positively suppose expertise is right here to remain, however we’ll both watch it evolve and redefine insights, or discover methods to enhance & collaborate.


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